Q1: How does your quotation process work?
A: Please provide detailed product specifications (material, size, quantity). We will provide a quotation within 24 hours.
Q2: Do you offer sample testing? How long does it take to receive samples?
A: Yes, we offer sample testing. Samples will be dispatched within 3 working days after requirements are confirmed, typically arriving in 3-5 days.
Q3: Can you customize logos or colors? What's the minimum order quantity (MOQ)?
A: We provide OEM/ODM services. The standard MOQ is 500 pieces for regular products, while special craftsmanship may require different quantities.
Q4: Do you provide product testing reports and certifications?
A: We can provide third-party testing reports and support CE, ISO certifications. Our factory is audit-ready and welcomes on-site inspections.
Q5: What term of payment do you accept? Do you accept T/T or Letter of Credit (L/C) ?
A: We accept T/T, L/C, and other payment methods negotiable based on order size.